The Importance of Customer Service

“Customer service is not a department, it’s everyone’s job.”
-Ken Blanchard


At SEEDs for Autism, one of the most unique aspects of our program is providing real life opportunities for participants to turn the skills they learn into ACTION! During our annual Art Jam, SEEDs participants will be conducting tours, assisting customers and providing instruction to the community through a series of exciting workshops. We asked some of our participants to share their thoughts on how they provide excellent customer service.

CHRIS M.
During my time working at SEEDS for Autism, I started learning to check out items for customers who buy them. They were purchasing each item and I helped with scanning the item to see how much it costs, letting the customer know how much the item costs and then I took the payment using a square reader.

All that time, I was acting in a positive and professional mood, asking the customer questions about the payment, doing the job with a smile and asking for assistance when I needed help.

I felt like I did a nice job on my first time as a cashier at SEEDS and think I can get a paid job at a store one day thanks to what I’ve learned at SEEDS For Autism.
SONJA
Customer Service is important because it shows you care about the customer and want them to come back to buy more of your product. A good example of customer service is when I did an event over the weekend with SEEDs. I said hello to customers and told them about our products and what we do to help the autism community.  

JESSICA
I deal with customers on a daily basis, and how to provide a good customer experience is to greet them with a smile and say have a good day.

NATHAN B.
Customer service is important because it lets customers know that they matter and that purchasing our stuff is appreciated. A good example of giving good customer service is by greeting people and asking if they need help with anything. Another example would be to help them out with whatever their needs are. That is why customer service is important.

JAKE P.
5 Ways to Give Good Customer Service:
1 Look at the customer.
2 Smile.
3 Be friendly.
4 Be Helpful.
5 Be flexible.

CRUSADERS For The Future (update: April 2019)

Hey Everybody, It’s Chris M. I work at SEEDS For Autism as one of its clients. I’m also working on a dream project called “CRUSADERS For The Future” which I hope to make into a new video game. Do you remember that? Now, here are some updates on my progress.

I’m now working on a game proposal to present to a company. I’ve been reaching out to their representatives to see if they would be interested in helping me with my project, which typically they would ignore. Then, I contacted one video game developer and they sent an actual response, saying they are interested and want to see more, even though I’m new to making game proposals. I’m still working on my proposal so I can show the developer what my game will be.

This has been a dream project. Wish me luck!

Israeli Spotlight: Gal Gadot

Gal Gadot by Gage Skidmore 3.jpg

 

Image result for flag of israel

By

Jake M.

Gal Gadot is an Israeli actress, model, and veteran of the Israel Defense Force (IDF). She won the Miss Israel in 2004 at the age of 18. After winning the pageant she served two years in the IDF as a combat instructor at the age of 20. She is known for her roles in the Fast and Furious Films, Keeping Up With The Joneses, and Wonder Woman. In 2018, Gadot was listed in Time Magazine’s annual list of the Top 100 Most Influential People In The World.

Celebrity Spotlight: Carrie Underwood

Image result for carrie underwood

By

Jake M.

Carrie Underwood is a country music star from Oklahoma. She also co-hosted the 2018 country music awards with Brad Paisley.

List of major accomplishments

  • American Idol season four winner (2005)
  • “Inside Your Heaven” number one hit on U.S. Billboard 100 (only country music song to debut at number one on this list).
  • Seven Grammy Awards
  • Ten Billboard Music Awards
  • Fourteen ACM Awards
  • Thirteen American Music Awards
  • Nine CMA Awards
  • Guinness Book of World Records for most number one hits on the Billboard Hot Country Songs with ten tied with Reba McEntire
  • Has appeared in Time, Rolling Stone, and Forbes magazines

Trying New Things

Courage doesn’t mean you don’t get afraid. Courage means you don’t let fear stop you.
– Bethany Hamilton

At SEEDs for Autism we empower our participants to step outside of their comfort zones and GROW! Whether it’s learning a new skill, meeting new people or engaging in new experiences – trying new things takes courage. We asked our participants to share their experiences about a time when they did something they were afraid to try and how they felt afterwards. 

JESSICA
The time I went on the Terror Tower ride at California Adventures. I hate falling rides and they scare me so bad and it was also a scary ride as well. But my parents convinced me and I did. Falling was so scary but I did it. Then I went again and now I love it. So my lesson to the world is try something once and if you don’t like it you don’t have to do it again. But if you do, do it.

SONJA
The first time I rode the bus I was not looking forward to it. I wanted to stay home in bed and not go anywhere. Then my dad came with me and after we stepped off the bus I felt like I could breathe again and since then I’ve been taking the bus to my dad’s work.

ERIK
At least 25 years ago, my parents persuaded me to attempt to ride a bicycle for the first time. Naturally, I was nervous and very reluctant to try. I did not get very far on my first attempt. I fell down and got scraped quite a bit. I still get some nasty bruises even today. Over the years, I got better and better at riding my own bike.

MICHAEL S.
I was afraid to take an airplane to Los Angeles. But I did it. It wasn’t that bad because there were two girls on the plane. I’m not afraid of airplanes anymore.

DUSTIN
I was afraid to come to SEEDs but now I am happy to be here.

DANIEL N.
I was afraid to forge metal at SEEDs but I did it anyway and I felt the emotion of pride.

Painting/Block-Printing Workshop at SEEDS for Autism

At SEEDs for Autism, our ongoing series of workshops provide new opportunities to empower our participants and encourage them to GROW! These talented young adults gain confidence as they share their skills with others, engage with the community and assist our staff during these inspiring interactive events. Last month, SEEDs participants Camille and Jake co-facilitated our Painting and Block Printing Side by Side workshop which was open to the community.

CAMILLE 
My name is Camille and I helped teach a painting workshop at SEEDS. On that day, I passed out the canvases to each person and I also designed the project everybody was working on. I designed a bird in its nest and everybody drew and painted it. I made sure everybody had clean water, helped them pick their paint and offered suggestions to make their drawings and paintings look better. I felt quite happy, confident and I look forward to teaching another painting class at SEEDS.

JAKE M. 
On Saturday, January 26th I led a block printing workshop at Seeds for Autism. The theme was birdhouses. The students had the opportunity to learn from scratch. After the students made their birdhouse designs they printed them on greeting cards. I felt really good about the workshop because I got to pass on a skill to others.

SONJA
On Saturday the 26th of January Seeds hosted a whimsical Bird painting class open to the community. The Instructors for the class were Michele, who is also the Newsroom instructor, Richard and Camille. The process was first drawing out your idea on a piece of paper using a template as a guide in creating the bird. Next we began to sketch our drawings onto the canvas. Then we picked out the colors we wanted for our paintings. I did the bird first then the background and finally the little details to make it my own. It was a fun day and I can’t wait for the next painting class at Seeds.

CHRIS M.
I had a nice experience working at the Printmaking Workshop last Saturday. This was my very first time doing physical print designs that we put on cards. I was a little unsure about making prints at first, but I tired it out anyway. I learned how to carve out a design on an art plate called linoleum, then I learned how to paint the linoleum design with a roller and lastly I stamped the design onto some cards to finish and take home. I designed a greeting card with video game character Crash Bandicoot in it. I would like to try new things in future workshops.

 Painting workshop participants pose with their beautiful artwork!

Print-making participants and their wonderful handmade greeting cards!

What Are You Thankful For?

“I am thankful for what I am and have. My thanksgiving is perpetual.”
– Henry David Thoreau

Thanksgiving is a time where we share a meal together and celebrate our families, friends and the people we care about. In honor of Thanksgiving, we asked SEEDs participants to reflect on their lives and share their thoughts on what they are thankful for. 

MATTHEW
I’m pretty much thankful for the life I even have to begin with, having the family I was born in, and the world that I live in. Sure with all its ups, there’s also downs, but that’s just a part of everything. It’s what everyone goes through. Everyone is different, so not everything will be the same for them. Maybe they won’t even be born in the same reality. Over time, people will realize that there’s always gonna be some hardships they have to go through, but sometimes the point is to actually go through them and maybe come out somewhere on top. It’s all part of learning and knowing what to do when the time comes. We all just need to be thankful about what we have while we have them.

ANNA
I am thankful for my counselor and psychiatrist because they have in their own ways helped me feel better and lessen my OCD thoughts. My counselor has talked with me about my OCD and how I can stop it from affecting me. My psychiatrist has prescribed medicine that has lowered my compulsive OCD thoughts.

I am thankful for the internet because with its access I can find things I never knew about that I will enjoy. The internet can answer questions I have without paying money for a book that will answer my question or going to the library and looking for a book they may not have that could answer a lot of questions I have.

JESSE
I am thankful for my friends & family because without them life would be really boring.

RYAN D.
I am thankful for my family and my girlfriend and my friends.

BRIAN T.
I am thankful for Hot Wheels and I really like them because they are my favorite cars.

BRIANNA
I’m thankful for my family because they’re sweet, helpful and very kind! I’m thankful for SEEDs because it is a really fun place to learn, and also the instructors are really friendly and supportive!

JAKE
I am thankful for Seeds because I have friends.

NCAA: The Profit Machine

By Jake M.

I’ve been a big fan of college sports since I was eight years old. I always supported Arizona State University (ASU) athletics. There are many reasons to watch college sports from atmosphere to hot dogs but my favorite part of college sports is the purity of sports. Student athletes play for the love of the game and the fans rather than money. Unfortunately, the National Collegiate Athletic Association (NCAA) doesn’t share the same view. The NCAA has turned from student athlete driven to profit driven.

In the 2015 fiscal year, the 231 Division one (D-1) programs amassed a total $9.15 billion. 24 D-1 schools make upwards of $100 million compared to most programs that make $50 million or less. The NCAA March Madness produces roughly $900 million making it the most profitable. Most of the money for March Madness comes from CBS and Time Warner.

College football is also a good avenue. The top six college bowl game payouts per team ranges between $4 million to $6 million. The universities receive this money so there is no guarantee that all profits will be put back into the athletics department.

Just because college sports is a multi-billion dollar industry doesn’t mean everyone wins. In fact the biggest losers are the athletes. The athletes play for free due to the “students before athletes” ideology while they are being coached by men who earn multi-million dollar salaries. The argument is further extended by the emphasis on the word “scholarship” in athletic scholarship.

Another reason why people are against paying athletes is for the concern of bribery of players and other incentives that could manipulate the recruiting process. While this is a legitimate concern, with the right regulations in place we can protect the integrity of the recruitment and provide fair compensation to the players.

The farther a team advances the more money they make. Championship teams make the most. Fair compensation for student athletes should be dependent on a team’s success. Teams in college basketball, for example, should give athletes a 10% share for advancing through the first and seconds rounds. A team that advances to the third round should compensate athletes 15%. Finally, teams advancing to the quarterfinals or beyond should give athletes a 20% compensation. In football, each of the four teams selected to compete in the playoffs should award athletes 10% of the profits and the runner-up should payout athletes 15% and the Champion should payout 20%. Players deserve their fair share. Those who’re resistant to this concept are making it sound more complicated than it really is.

Aloha Day at Seeds for Autism

SEEDs for Autism is happy to provide organized recreational activities to empower those on the autism spectrum to explore their creativity, share new experiences, connect with others and GROW! At ALOHA DAYS, friends and family came together as a community to celebrate summer, learn about Hawaiian culture and have FUN! We asked some of our participants to share their experiences from this joyful and educational event.

CHRIS M
I went to Aloha Days at SEEDS with my parents. I spent my morning time playing “Topple” with Jeffery. I enjoyed playing, even though I was new to the game. Then my Mom convinced me to take part in one of the hula dances. I did try out the dance moves to make her proud. Then we got ready for Aloha Day lunch, which included teriyaki chicken, steamed rice, and fruit donuts. Overall, I had a nice time.

SONJA
Saturday the 11th of August I went to an event at Seeds for Autism called Aloha Days where we got to learn about the Hawaiian culture and dance the hula. My favorite part was doing the hula dancing. I loved how each dance tells a story about life and love. I got to eat a delicious pineapple donut and rice topped with chicken. I enjoyed myself a lot being able to hang out with friends and learn new things I didn’t know. I can’t wait for the next event coming soon!

DANIEL CH
I had fun at Aloha Day. I played volleyball with a Beach ball. I learned how to dance the Hula. My mom came and she ate Hawaiian food. I wore a Hawaiian shirt and played games. I made a sand castle and saw my friends at Seeds.

BRIAN
What I did at Aloha Days is relax and eat food and listen to music and play games.