The Importance of Customer Service

“Customer service is not a department, it’s everyone’s job.”
-Ken Blanchard


At SEEDs for Autism, one of the most unique aspects of our program is providing real life opportunities for participants to turn the skills they learn into ACTION! During our annual Art Jam, SEEDs participants will be conducting tours, assisting customers and providing instruction to the community through a series of exciting workshops. We asked some of our participants to share their thoughts on how they provide excellent customer service.

CHRIS M.
During my time working at SEEDS for Autism, I started learning to check out items for customers who buy them. They were purchasing each item and I helped with scanning the item to see how much it costs, letting the customer know how much the item costs and then I took the payment using a square reader.

All that time, I was acting in a positive and professional mood, asking the customer questions about the payment, doing the job with a smile and asking for assistance when I needed help.

I felt like I did a nice job on my first time as a cashier at SEEDS and think I can get a paid job at a store one day thanks to what I’ve learned at SEEDS For Autism.
SONJA
Customer Service is important because it shows you care about the customer and want them to come back to buy more of your product. A good example of customer service is when I did an event over the weekend with SEEDs. I said hello to customers and told them about our products and what we do to help the autism community.  

JESSICA
I deal with customers on a daily basis, and how to provide a good customer experience is to greet them with a smile and say have a good day.

NATHAN B.
Customer service is important because it lets customers know that they matter and that purchasing our stuff is appreciated. A good example of giving good customer service is by greeting people and asking if they need help with anything. Another example would be to help them out with whatever their needs are. That is why customer service is important.

JAKE P.
5 Ways to Give Good Customer Service:
1 Look at the customer.
2 Smile.
3 Be friendly.
4 Be Helpful.
5 Be flexible.

Advertisements

Struggling With Something New: What did you do to improve?

A smooth sea never made a skilled sailor.
-Franklin D. Roosevelt

When met with new experiences, it is often a struggle to overcome obstacles and improve – but this is how we GROW! At SEEDs for Autism we encourage and empower our participants to face challenges and develop the inner strength to persist and keep trying. We asked some of our participants to write about a time when they struggled with something new – and what they did to improve. 

DANIEL N.
There was a time when I struggled with weight training so I worked hard to gain physical strength. I trained with lighter weights then as I got stronger I dialed up the resistance to build muscle in the back which are the most critical muscles for bench press. I won my weight division in both bench and dead lift.

NATHAN B
There was a time where I struggled at Fry’s which is where I work. When I first got hired at Fry’s I was very nervous and I had no I idea what to do really. I struggled in the beginning. I would bag the wrong things together, I would not do a very good job on carts by only doing a few at a time, and one time I accidentally hit a customers a car with one of the shopping carts. Let’s just say my early times at Fry’s were a struggle. But I didn’t give up and over time I got better and better at Fry’s to eventually thriving at Fry’s. That is how I struggled with something new and overcame that obstacle.

MICHAEL S
I struggled with math in High School. To improve I slowed down my answers. I worked out the problem first. Then I got better at math.

ISAIAH
I struggle sometimes when I work on something hard like moving heavy objects. Now when I lift heavy boxes or heavy packages I prove to be mature because I don’t use bad language and yelling and screaming.

Team Building Clinics at SEEDS for Autism

At SEEDs for Autism, our mission is to provide opportunities for those on the autism spectrum to engage with the community, develop job skills and reach their goals of finding employment! To help cultivate these important relationships and connections, SEEDs is now offering team building clinics for corporations, local businesses and the general public. Our team building clinics provide autism awareness education and engage dialog to discuss challenges and potential employment opportunities for our autism population. Built into these inspirational and educational clinics are mindfulness and collaboration with problem solving activities and creative projects.

Last month, we held our first Healthy Balance and Stress Management Workshop for the Life Care Center of Scottsdale. This team building clinic was co-facilitated by SEEDs participants Jake and Keri who were asked to share their experiences with us.

JAKE
On January 11th I helped lead a corporate workshop at Seeds for Autism. Corporate workshops are going to be a new feature for Seeds this year. The purpose of these workshops will be establishing team building. Friday’s workshop included activities led by Seeds staff that included yoga, tea tasting, figuring out how to keep a good state of mind, and making therapeutic zen packs. I co-led a student led tour of the facility and provided a student testimony. I think these workshops will be great for companies and corporations to get a better understanding of adults on the Autism Spectrum and how to effectively communicate with those individuals in a work environment.

KERI
Last month at Seeds we had a Find Your Corporate Zen Workshop for the Life Care Center of Scottsdale. We tasted three types of tea that we make at Seeds. Also, we did chair yoga and made a therapeutic Zen Pack. I helped with sewing. Then we had lunch from Mad Greens.  I was a little anxious at the beginning, then not so anxious at the end. I’m looking forward to being part of more corporate events.

 

“Such an amazing experience to learn and participate in. It makes me want to come be a part of the classes and gives me a new perspective on how to approach my patients with patience.”
Testimonial from Workshop Participant

The team LOVED their experience and has talked about how the insights gained from the session will help them in their approach with not only their patients, but also team-mates. They also talked about how amazing the campus is as well as your team. They were so impressed with it!

Victoria L. Furst,
Executive Director
Life Care Center of Scottsdale

All workshops include autism awareness, a facility tour, refreshments and a “make and take” project. If you are interested in booking a Find Your Corporate Zen Workshop for your team, co-workers, family or friends please contact admin@seedsforautism.org

The Media Lab at SEEDs for Autism

Thanks to a generous grant from Thunderbird Charities, our Media Lab is the latest addition to the curriculum at SEEDs for Autism. This exciting department focuses on developing and practicing social skills through the use of technology and new media formats such as video production, animation and computer arts. Staying current with new innovations in communication and information, participants will utilize computers, cameras and video to share their stories, connect with others and document all the exciting things happening at SEEDs for Autism. 

Scott (instructor) provides insight on the art of film-making

JAKE M.
Doing something new can be frightening. In some cases though, doing new things can be awesome if it pertains to something you’re passionate about. Seeds for Autism has added a new department called the Media Lab. Students like me get to learn about framing shots and how to operate video cameras. We also get to learn how to setup stories. I’ve always been a big movie fan. However, the purpose of the Seeds media lab is to record videos promoting Seeds products. I’m good with promoting Seeds. I feel the media lab will be great for me because it allows me to pursue my interest in video and production and it will allow me the opportunity to make more people aware about Seeds and what we do.

The grand opening of our Media Lab!

Gardening Aprons at SEEDs for Autism

GARDENING APRONS!

The Arizona summer is coming to an end and that means it’s time to start planting! To celebrate the start of gardening season, we have selected our beautifully made GARDENING APRONS as our featured product for the month. Sturdy construction with reinforced seams, these practical and stylish aprons have deep pockets for carrying gloves, garden tools and for keeping your phone handy while you work. The short style of our gardening aprons allows for lots of bending and crouching as you pull weeds, plant seeds and create a beautiful display of plants, vegetables or flowers. These hand-crafted aprons are available online and make a perfect gift for the gardener in your life!

SPECIAL ONLINE OFFER
In honor of planting time, we are offering a special discount on our gardening aprons. Just enter the code SEP18 when you make your purchase online and receive $5 off these delightful gardening aprons made with love by the participants at SEEDs for Autism!

Click HERE to start shopping today!


Be sure to visit Summerwinds Nursery for plant purchases, expert gardening advice and many other garden related products and services!

Featured Product: Hand Sewn Bags

The act of sewing teaches calmness, discipline and patience. It improves hand eye coordination, inspires creativity and cultivates emotional well being. A lot of love goes into every single stitch of our hand sewn bags. The high quality work found in these colorful totes is evidence of the focus, determination and skill demonstrated by the talented and dedicated participants at SEEDs for Autism. We are happy to present these colorful items as our featured product for the month of August. 

NATE
Our hand sewn bags are made in the Sewing Department. Being in the Sewing Department is a lot of fun. It can be tough at times especially for me who has issues with fine motor skills. But every time that I am in the Sewing Department I learn and try to get better at it. Our current sewing instructor’s name is Tina and she joined SEEDs about a month ago.

When you buy something from SEEDs not only are you getting a great product, but you are supporting our program as well. Our hand sewn bags are priced at 15 dollars a piece. I hope those that are reading this article will go out and buy our hand sewn bags.

GREAT FOR THE ENVIRONMENT

BRIANNA
The colorful, handcrafted bags made at SEEDs make excellent reusable bags! They aren’t wasteful because the bags can be used again and again, unlike plastic bags!

WHAT ARE SOME OF THE USES FOR OUR HAND SEWN BAGS?

TALIA
You can fill it with Groceries. You can use it as a purse or a tote bag to carry books and toys. Pack your jammies and toiletries for an overnight stay.

DANIEL CH
You can carry food, drinks, a water bottle, books, video games or a small watermelon.

You can purchase our hand sewn bags online at our website, on Etsy or at our location!

Working in the Distribution Department at SEEDs

Image may contain: one or more people, people sitting, table, food and indoor

Image may contain: 3 people, people sitting, table and indoor

Working in the Distribution department at SEEDs for Autism provides participants with hands-on experience as they learn a variety of marketable job skills in a real-life business environment. Through the production and sale of our beautifully hand-crafted home and garden products, participants learn how to process payments, fulfill orders, provide excellent customer service, manage inventory and more!