“Customer service is not a department, it’s everyone’s job.”
At SEEDs for Autism, one of the most unique aspects of our program is providing real life opportunities for participants to turn the skills they learn into ACTION! During our annual Art Jam, SEEDs participants will be conducting tours, assisting customers and providing instruction to the community through a series of exciting workshops. We asked some of our participants to share their thoughts on how they provide excellent customer service.
CHRIS M. During my time working at SEEDS for Autism, I started learning to check out items for customers who buy them. They were purchasing each item and I helped with scanning the item to see how much it costs, letting the customer know how much the item costs and then I took the payment using a square reader.
All that time, I was acting in a positive and professional mood, asking the customer questions about the payment, doing the job with a smile and asking for assistance when I needed help.
I felt like I did a nice job on my first time as a cashier at SEEDS and think I can get a paid job at a store one day thanks to what I’ve learned at SEEDS For Autism. SONJA Customer Service is important because it shows you care about the customer and want them to come back to buy more of your product. A good example of customer service is when I did an event over the weekend with SEEDs. I said hello to customers and told them about our products and what we do to help the autism community.
JESSICA I deal with customers on a daily basis, and how to provide a good customer experience is to greet them with a smile and say have a good day.
NATHAN B. Customer service is important because it lets customers know that they matter and that purchasing our stuff is appreciated. A good example of giving good customer service is by greeting people and asking if they need help with anything. Another example would be to help them out with whatever their needs are. That is why customer service is important.
JAKE P. 5 Ways to Give Good Customer Service: 1 Look at the customer. 2 Smile. 3 Be friendly. 4 Be Helpful. 5 Be flexible.
We were created for meaningful work, and one of life’s greatest pleasures is the satisfaction of a job well done.
-John C. Maxwell
At SEEDs for Autism, we create many opportunities for our participants to experience a sense of accomplishment, build self-esteem and achieve a feeling of satisfaction for a job well done. We asked our participants to share their thoughts on the things they’ve done at SEEDs that make them feel proud.
I made some earrings in jewelry at SEEDs that made me feel proud. It was very easy to do.
I have done and made so many things at Seeds, but to pick what makes me most proud is difficult. The things I make that I’m most proud of are stuff I make in the Wood Department. I love turning the wood, and Ed (instructor) says I’m very good at it.
In the Metal department I made metal ostriches with Lenny’s (instructor) help. It made me feel good because it took a good amount of time and effort finish the ostriches. It made me feel proud enough to finish them.
What I’ve been doing at SEEDS was that I improved a lot on my abilities to adapt to different situations in each class. Like when someone in my class is having a bad moment, I would ask staff if I could take a break to avoid getting involved. Or when I helped my peers by showing them what I do in one of my classes. I have become patient with everybody at SEEDS and helped out at the front desk. I have also learned how to manage my anger by taking breaks. Overall, SEEDS helped me improve on my behavior and this makes me proud.
Spa is my favorite department at Seeds. I’m good at making soap. It makes me feel proud.
Social Skills is my favorite department at Seeds. I’m good at listening. I’m good at communicating. It makes me feel proud.
Something I did at Seeds that made me feel proud was that I made a nice ceramic cactus soap dish and painted it well. It was nice and I felt good about it.
A smooth sea never made a skilled sailor.
-Franklin D. Roosevelt
When met with new experiences, it is often a struggle to overcome obstacles and improve – but this is how we GROW! At SEEDs for Autism we encourage and empower our participants to face challenges and develop the inner strength to persist and keep trying. We asked some of our participants to write about a time when they struggled with something new – and what they did to improve.
There was a time when I struggled with weight training so I worked hard to gain physical strength. I trained with lighter weights then as I got stronger I dialed up the resistance to build muscle in the back which are the most critical muscles for bench press. I won my weight division in both bench and dead lift.
There was a time where I struggled at Fry’s which is where I work. When I first got hired at Fry’s I was very nervous and I had no I idea what to do really. I struggled in the beginning. I would bag the wrong things together, I would not do a very good job on carts by only doing a few at a time, and one time I accidentally hit a customers a car with one of the shopping carts. Let’s just say my early times at Fry’s were a struggle. But I didn’t give up and over time I got better and better at Fry’s to eventually thriving at Fry’s. That is how I struggled with something new and overcame that obstacle.
I struggled with math in High School. To improve I slowed down my answers. I worked out the problem first. Then I got better at math.
I struggle sometimes when I work on something hard like moving heavy objects. Now when I lift heavy boxes or heavy packages I prove to be mature because I don’t use bad language and yelling and screaming.
Hello my name is Daniel and I’m writing about my experience working with Mr.Ed in the Wood Department. He has taught me about using power tools in a responsible manner and being safe around the bandsaw. I learned how to cut wood to the correct length which is very important when making cutting boards for customers who might buy them from Seeds. It makes me feel pride when someone buys something I made. In conclusion the Wood Department is one of my favorite departments at Seeds.
Thanks to a generous grant from Thunderbird Charities, our Media Lab is the latest addition to the curriculum at SEEDs for Autism. This exciting department focuses on developing and practicing social skills through the use of technology and new media formats such as video production, animation and computer arts. Staying current with new innovations in communication and information, participants will utilize computers, cameras and video to share their stories, connect with others and document all the exciting things happening at SEEDs for Autism.
Doing something new can be frightening. In some cases though, doing new things can be awesome if it pertains to something you’re passionate about. Seeds for Autism has added a new department called the Media Lab. Students like me get to learn about framing shots and how to operate video cameras. We also get to learn how to setup stories. I’ve always been a big movie fan. However, the purpose of the Seeds media lab is to record videos promoting Seeds products. I’m good with promoting Seeds. I feel the media lab will be great for me because it allows me to pursue my interest in video and production and it will allow me the opportunity to make more people aware about Seeds and what we do.
Working in the Distribution department at SEEDs for Autism provides participants with hands-on experience as they learn a variety of marketable job skills in a real-life business environment. Through the production and sale of our beautifully hand-crafted home and garden products, participants learn how to process payments, fulfill orders, provide excellent customer service, manage inventory and more!
At SEEDs for Autism, our ongoing series of workshops provide new opportunities to empower our participants and encourage them to GROW. These talented young adults gain confidence interacting with the community as they assist our staff during these educational and inspirational events!
At SEEDs, participants learn by DOING, so Camille and Jeff created their own Vision Boards in preparation for this workshop. By experiencing the process themselves, Jeff and Camille became familiar with the different techniques and understood how each step led to the next. Through this experience, they gained confidence and looked forward to sharing their knowledge with the community. Jeff and Camille SHINED as they utilized their social skills – welcoming guests, using their words to encourage others and providing instruction to the workshop attendees.
“Jeff and Camille were very helpful and professional. This was a very organized event and I had a great time making my vision board!”
— Richard Bledsoe (Workshop attendee)
The event was a great success! Congratulations to Jeff and Camille on a job well done!
Workshop attendees and their beautiful Vision Boards!
For more information on this life-changing program, please visit our website: seedsforautism.org